Frequently Asked Questions

Everything you need to know about your Indigo Lune order.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned unless faulty.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the country. International orders may take 10-21 business days depending on the destination and customs processing.

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Buy Now Pay Later services.

How do I care for my Indigo Lune garments?

To ensure the longevity of your pieces, we recommend a cold hand wash or a gentle machine cycle with similar colors. Always air dry in the shade and avoid harsh chemicals or tumble drying.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order, and we will do our best to accommodate you.